Privacy and Cookie Policy

Business information

Application name: Zako Software & Co.Work
Company name: Zako Software & Co.Work
Address: Majakovski no. 2, floor 3, Skopje, Republic of North Macedonia
Email: [email protected]
Phone: +389 70 42 99 99

Purpose of the application

Zako Software & Co.Work is a platform that enables clients to get information and reserve work spaces in co-working offices.

Target audience

Our target audience includes freelancers, home workers, students and companies that don’t have their own offices.

Data collection

Types of collected data:
Personal information: Name, e-mail, address, phone number. Users can save their card details for online payments, but this information is stored externally by the bank’s payment processor.
Data for use: Information about how you use our service, as well as your reservation history.
Device Information: Information about the device you use to access our applications, including device type, operating system, and unique device identifiers.

Sensitive Personal Data:
We do not collect sensitive personal data such as health information or biometric data.
-Collection methods:
Data is collected through registration forms and user interaction with the application. We use necessary cookies and performance cookies to improve the user experience and to analyze the use of the applications.

Use of data

Purpose of data collection:

To provide and maintain our services.

To process and manage reservations and payments.

To improve and personalize the user experience.

To communicate with users regarding their reservations or requests.

To ensure the security and integrity of our services.

Use of collected data:
Personal data is used to confirm the user’s identity, to fulfill reservations and to solve any problems that may arise.
Usage data and data also help us to understand how our application is used and to improve our services.

Sharing with third parties

We do not share user data with third parties for marketing purposes.
Payment processing through secure payment processors.
Providing customer support services.
Compliance with legal obligations and protection of our rights.

Data storage and security

Data storage:
User data is stored on secure servers provided by the Google Cloud service.

Data Retention:
We retain user data as long as the user’s profile remains active. Users can delete their profile at any time to remove their data from our servers.

Safety measures:
We implement advanced encryption methods, secure access controls and regular security audits to protect user data.

User rights and choices

Access and control of users:
Users can access, update or delete their personal data through their profile settings in the application.
Choices related to the collection and use of data:
Users can opt out of the collection of non-essential data through the settings on their profile.

Data Breach Procedures

Steps in the event of a data breach:
We have established procedures for detecting, responding to and mitigating data breaches. In the event of a data breach, we will take immediate steps to protect user data and prevent further unauthorized access.
Notice to the user:
In the event of a data breach, we will notify the affected users via e-mail within 72 hours, with details of the breach and recommended measures.

Compliance with legal and contact information

Legal compliance:
We do not comply with the General Data Protection Regulation (GDPR) and other applicable privacy laws and regulations. Our practitioners comply with the privacy policy.

Contact information:
For questions or concerns regarding our privacy policy, users can contact our customer service by e-mail at [email protected] or by phone at +389 70 42 99 99

Data specific to mobile offices

Data collection specific to mobile offices:
We do not collect data specific to mobile devices, such as device ID or application usage data.

Consent and Updates to Policy

User consent:
The user’s consent to the collection and use of data is obtained by accepting our terms during the registration process.

Dealing with Withdrawal of Consent:
Users can withdraw their consent by deleting their profile, which will result in the deletion of all their personal data from our servers.

Policy Updates:

We revise and update our privacy policy to comply with legal requirements and to increase transparency. Users will be notified of significant policy changes via email.

Cookie Policy

What is a cookie:
Cookies are small text files stored on your computer when you visit our website or use our application. They also help improve the user experience by remembering preferences and collecting usage data.
Types of cookies we use:

Necessary Cookies: These cookies are necessary