Refund Policy

Introduction

At Zako Software & Co.Work, we strive to provide our users with a positive experience with our platform. This refund policy describes the conditions under which refunds will be provided for services ordered through our platform.

General conditions for refunds

– Right to return on steam:
Refunds are available for bookings that meet the criteria stated in this policy.
Refund requests must be submitted within a certain period from the date of purchase (eg, 14 days) depending on the nature of the product or service.

Conditions for refund:

Refunds for mass reservations and orders through the digital menu will be made under the following conditions:
– The reserved office/hall was not available at the specified time.
– The quality of services was unacceptable.

Refund process

Refund request:
The user must submit a request for a refund via or by contacting our customer service via e-mail [email protected] or phone +389 70 42 99 99
The refund request should contain the reservation number, a description of the problem and any additional evidence (eg, photos).
-Review and Approval:
Refund requests will be reviewed by our customer service team within [insert time frame, eg 3-5 business days].
Users will be notified of the approval or rejection of their refund request via email.
-Issue for return on funds:
Approved refunds will be processed and credited to the original payment method within [insert time frame, eg 7-10 business days].
Users may also have the option of receiving a refund in the form of store credit or a voucher for future use on the Zako Software & Co.Work platform.

Settlement of disputes
Unsolved issues:

If the user is not satisfied with the outcome of the refund request, he can escalate the problem to our customer service management team.
Further disputes will be resolved in accordance with our dispute resolution policy, which may include mediation or arbitration.

Changes to the Refund Policy 

Policy Updates:
Zako Software & Co. Work. reserves the right to update this refund policy at any time. Users will be notified of significant changes via e-mail or through notifications on the platforms.
Continued use of the Platform after changes constitutes acceptance of the new refund policy.

Contact information

Customer Services:
For questions or concerns regarding this refund policy, users can contact our customer service by email at [email protected] or by phone at +389 70 42 99 99.